Why Should I Use Parcelux?
The answer is simple:
- we have excellent ratings from existing clients
- our customer service is superior. You can contact us via phone, email, website form, live chat, social media or even in person at our US locations
- our prices are much lower than other shop and ship USA companies
Why Are There Minimum And Maximum Weights?
These weights are generally dictated by our couriers in the European countries we deliver to. They are constantly updated. If the weight exceeds the weight listed and you still want to send a parcel, please contact us for a custom quote.
Do You Guarantee The Shipping Times?
The shipping times provided are only estimates and not guarantees. The vast majority of the parcels sent through Parcelux arrive within the time shown for each country and shipping method. However, we do not control the customs processing times or impediments such as extreme weather. If the parcel is slightly delayed, we offer superior customer service and we'll do everything in our power to get your package to you as soon as possible.
Why Are The Shipping Prices Just Estimates?
There are other factors that influence shipping rates, such as volumetric weight. Packages that are oversized might incur additional shipping charges.
Are There Additional Fees?
Based on your package, what it contains and your special requirements, there might be additional fees. Some examples are additional insurance, concierge fees (when we buy the products for you), etc.
What Kind Of Products Can You Ship?
If a product is sold on the US market and it is not subject to any kind of restrictions, we can acquire it for you and ship it to your country. The products range from medical equipment, specialty electronics, industrial parts to auto parts, clothes and lingerie.
Can You Help Me Order A Product From A Website That Does Not Take My Payment Form?
Generally, yes. You will have to provide us with a link to each one of your desired products. We will put together a quote and send it to you, along with instructions on how you can pay it. After we receive the payment, we will order the product(s) for you.
Can I Get My Own US Address?
Yes, you can. See the US address page.
Which Countries Do You Ship To?
- Belorussia (Belarus)
- Czech Republic
- Russia (only by air, delivered at the post office)
- United Kingdom